• What is urgent care?

    Urgent Care is immediate treatment for people who need to be seen for a sudden or unexpected medical situation that is not life threatening.

  • When should I use an urgent care center?

    Unless you are experiencing a potentially life threatening situation – chest pain, weakness, loss of balance, stroke-like symptoms, seizures, excessive bleeding, vomiting blood, severe abdominal or cranial pain - you can most likely be treated appropriately at an Urgent Care Center.

  • What are your days and hours of operation?

    Centers Urgent Care is open 7 days a week, 365 days a year from 9AM until 9PM.

  • Where are your offices located?

    Centers Urgent Care is located in the Fresh Pond Shopping Plaza at 61-22G Fresh Pond Road, in Middle Village, between Metropolitan and Eliot Avenues.

  • Are your doctors certified?

    Centers Urgent Care is led by Dr. Josef Schenker, who is board certified in emergency medicine and is licensed in New York and New Jersey, with hospital privileges in both states.

  • How do I know if you can treat me?

    Centers Urgent Care is a state-of-the-art facility that can treat virtually any non-life threatening illness or injury. We have on-site lab testing, X-rays, EKG, fracture reduction and casting, IV Treatment, and hospital style treatment rooms for serious injuries.

  • Do I need a referral from another doctor?

    Urgent care never requires a referral from another doctor, regardless of what insurance have. Just walk in when you need to be seen by a doctor.

  • Can Centers Urgent Care replace my regular doctor?

    Centers Urgent Care can provide all of the medical services of a general practitioner, and many of the procedures usually reserved for particular specialists. However, we cannot guarantee that the same doctor will treat you every time to you visit our facility, so a long term relationship with the doctor of your choice is suggested.

  • Do you for care for children?

    Absolutely. Centers Urgent Care treats everyone from the very young to the very old. At our brand new facility we have a dedicated pediatric suite for the treatment and comfort of our youngest patients.

  • Do you care for senior citizens?

    Of course. Seniors are an important part of our practice and Dr. Schenker and his staff are particularly well-trained in diagnosing and treating the types of ailments typically associated with an older population. Centers Health Care (Centers Urgent Care is a Centers Health Care company) is one of the leading providers of senior care and rehabilitation in New York State.

  • What insurance do you accept?

    Centers Health Care accepts most major private and public insurance plans, Medicaid HMOs, Union plans and Worker’s Comp as well as cash and credit cards.

  • Do I have to pay a co-pay?

    Co-pays are established by your insurance carrier. If a co-pay is required, it must be paid at the time of service by cash or credit card.

  • What if I need special tests?

    Centers Urgent Care is equipped to provide a wide array of diagnostic and lab tests right on the premises. In most cases, there is no need to request further testing.

  • Will I be seen faster if I make an appointment?

    We do not accept appointments at Centers Urgent Care. Ours is a true walk-in facility. Patients are seen as they arrive, but with twelve treatment rooms waiting times are generally minimal.

  • Do you offer employment screenings?

    Yes we do. Pre-employment medical screenings and drug screening are done on the premises and certified results delivered directly to your prospective employer or their authorized representative.

  • Do you have a pharmacy?

    We do not have a pharmacy on-site, but we have arrangements with two local pharmacies to fulfill our prescriptions upon receipt and deliver the medication right to your home or to our facility, so that our patients can leave Centers Urgent Care with their medication in hand.

  • Is Centers Urgent Care better than the emergency room?

    In the emergency room, patients are seen on the basis of the severity of their injury. Depending on the day and time of your arrival, your medical emergency may be deemed far less serious than others and with each new arrival, your position in the line is re-evaluated. In the hospital emergency room, there is no way to anticipate how busy or stressed the staff will be. At Centers Urgent Care, you’re seen shortly after you arrive because we are staffed to be able to efficiently manage twelve occupied examination rooms. Our lab testing is done on the premises and our lab services only our physicians, not an entire hospital. If you want to be seen quickly and cared for attentively and properly so you can get on with your day, consider Centers Urgent Care.

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